TNT HOME is committed to providing customers with ambitious, outstanding, reputable and reliable financial solutions to make their important decisions easier. This includes ensuring the confidentiality of all their own personal information. In the process of information management, the Company always adheres to the following Privacy Principles:

1- Information collected

The Company collects information directly from customers and from various sources through transparent and legal ways.
Information the company collects about customers based on their relationship with the customer itself, including name, gender, date of birth, occupation, identity-related information (e.g. identity card information, citizenship card, passport or other photo identification document, Social Security number), contact information, information on how to use the company’s products and services, information about interests, customer demographics and interests, and other information the customer has provided to the company.

We only collect information that is required for, or is relevant to, the provision of products and services, for business purposes and to better understand our customers’ needs.
– For online customers, the company may collect information such as IP address, type of operating system the customer is using, when and when the customer accesses the website, the location of Internet access. and the categories customers have visited in the company’s site for the purpose of tracking usage, improving the website and more, possibly improving the customer experience. For more detailed information, please refer to the Online Privacy Policy.

2- Use of Personal Information

– The company only uses or discloses customer’s personal information for the purpose of collection, or for other purposes agreed by the customer, or in the cases prescribed by law. This may include sharing personal information with reinsurers, agents, representatives or with the company’s service providers. Under certain circumstances, as required by law, customer personal information may be provided to individuals, organizations, service providers and employees of Manulife in jurisdictions. different from the one from which the information was collected and are subject to the laws of that region. The company will not share customers’ personal information with any organization outside of our group of companies for the purpose of marketing products or services, without the consent of the customer.

In some cases, within the framework of the law, we will share customer information within the Manulife group of companies in order to provide customers with preferential information about products and services. other. Customers have the right to choose to refuse to receive the above promotional information.
The company may need to analyze customer information to better understand customer needs and the types of products, services and promotions that customers may be interested in.
The Company will keep customers’ personal information until they are no longer needed to meet the purposes for which it was collected or as required by law.
The Company focuses on ensuring that the records of customers’ personal information are always accurate and up-to-date, which is necessary for the purposes of the information to be achieved.
Protection method

The company will protect customers’ personal information with security protection methods appropriate to the importance of the information, preventing unauthorized access, disclosure, modification or use of information. .

The Company is responsible for personal information in its possession, including information transmitted to service providers who are currently performing duties on our behalf. When sharing personal information with service providers, they are responsible for protecting the information by taking measures consistent with the company’s privacy policy and practices.

3- Commitment to Confidentiality

The company is committed to managing personal information under careful control. The Company has staff responsible for monitoring compliance with the Company’s Privacy Principles.
The Company will ensure that information about the Company’s privacy policy and personal information management practices is easily accessible to its customers.

Based on the customer’s written request, the company will provide the customer with reasonable access to the customer’s personal information and a description of the use or disclosure of the information, such as request or in accordance with the provisions of the law. The customer may also verify the accuracy and completeness of the information and request that it be modified or deleted, as appropriate or permitted by law.